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Customer Service

  • Shipping & Delivery

    Integral Yoga Distribution (IYD) uses the best possible means of delivery for our products.  Shipping is automatically calculated prior to submitting your payment information.  Simply add items to your cart and proceed to the Checkout page where you will be offered Shipping Method choices and their prices. 
    For International Shipping please email orders@iydbooks.com in order to find out eligibility.

  • Privacy & Security

    What information do we collect?

    We collect information from you when you register on the site, place an order, enter a contest or sweepstakes, respond to a survey or communication such as e-mail, or participate in another site feature.
    When ordering or registering, we may ask you for your name, e-mail address, mailing address, phone number, credit card information or other information. You may, however, visit our site anonymously.
    We also collect information about gift recipients so that we can fulfill the gift purchase. The information we collect about gift recipients is not used for marketing purposes.
    Like many websites, we use "cookies" to enhance your experience and gather information about visitors and visits to our websites.

    How do we use your information?


    • We may use the information we collect from you when you register, purchase products, enter a contest or promotion, respond to a survey or marketing communication, surf the website, or use certain other site features in the following ways:
    • To personalize your site experience and to allow us to deliver the type of content and product offerings in which you are most interested.
    • To allow us to better service you in responding to your customer service requests.
    • To quickly process your transactions.
    • To administer a contest, promotion, survey or other site feature.


    If you have opted-in to receive our e-mail newsletter, we may send you periodic e-mails. If you would no longer like to receive promotional e-mail from us, please refer to the "How can you opt-out, remove or modify information you have provided to us?" section below. If you have not opted-in to receive e-mail newsletters, you will not receive these e-mails. Visitors who register or participate in other site features such as marketing programs and 'members-only' content will be given a choice whether they would like to be on our e-mail list and receive e-mail communications from us.

     

  • Returns & Replacements

    For returns or replacements please send emails to customerservice@iydbooks.com. Include your order number in the email and a representative will work with you in order to resolve any questions or issues you may have with your order/products.

  • Ordering

    Placing an order is easy. Just add an item to your basket and follow the checkout process. If you require assistance please email: orders@iydbooks.com. Your order experience is important to us, shop well and Enjoy!

  • Payment, Pricing & Promotions

    All transactions are authorized upon checkout though our credit card processor.  Customer credit cards are charged upon the shipping of our products to our customers. Pricing & promotions are as is and available to the public.  The two best means of recieiving promotions, price and product updates is to check our website and LIKE us on FaceBook!

  • Viewing Orders

    This feature is available to our customers through our website.  We suggest that our customers create an account in order to view and create orders with ease.

  • Updating Account Information

    It is important to keep your account information up to date in order to receive promotions and proper pricing.  To update your account information login to the website and click My Account.  If you are not logged in the you will need to do so. Once logged in, click My Account and you can make the proper adjustments to your information.